Returning an Order

Introduction

This topic explains the procedure for initiating a return process if a customer desires to return an order.

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Steps to Return an Item in the Order

1. Click the burger menu.

   

2. Click ORDERS.

   

3. You can search the order id using following options:

   1. For an order with reference, initiate new search in the search box:

      

      1. Enter the following keywords:

         • name
         • category
         • upc
         • id

      2. Scan the order barcode

   2. For an order without reference, use the integrated filters at the upper right corner.

      

4. Click the order, or alternatively, swipe the order to the left to access Fast Returns.

   

   

5. Click Fast Return in the bottom bar on the store page.

   

6. Click the red button located in the upper right corner in the Returns tab.

   

7. Select the preferred payment options. Note: CASH option has been selected in this scenario.

   

8. Click Apply Return.

   

9. You will be directed to the Confirmation page where you can print the receipts.

   

10. Click Done to complete the return transaction.