Returning an Item

Introduction

This topic explains the procedure for initiating a return process if a customer desires to return an item in the order.

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Steps to Return an Order

1. Click the burger menu.

   

2. Click ORDERS.

   

3. You can search the order id using following options:

   1. For an order with reference, initiate a new search in the search box:

      

      1. Enter the following keywords:
         • name
         • category
         • upc
         • id
      2. Scan the order barcode.

   2. For an order without reference, use the built-in filters at upper right corner.

      

4. Click the order.

   

5. Click the meatballs menu.

   

6. Click Return Order.

   

7. Select the item’s checkbox you want to return.

   

8. Click Done.

   

9. Click the red button in the upper right corner.

   

10. Click the preferred payment option. Note: CASH option has been selected in this scenario.

    

11. Click Apply Return.

    

12. You are directed to the confirmation page.

    

13. Click Done to complete the return of an item transaction.