Voiding Global Blue Tax-Free Status on Return Order

Introduction

This topic explains how to void tax-free when processing a return order.

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Steps to Void Tax-Free Status on Return Order

1. Click the burger menu.

   

2. Click ORDERS.

   

3. You can search the order id using following options:

   1. For an order with reference, initiate new search in the search box:

      

      1. Enter the following keywords:
         • name
         • category
         • upc
         • id
      2. Scan the order barcode

   2. For an order without reference, use the integrated filters at the upper right corner.

      

4. Click the order that customer wish to return.

   

5. Click Fast Return in the bottom bar.

   

6. Click Yes in the Alert! dialog box to void tax-free the order.

   

   Note: If the tax-free refund has already been processed, the system will not proceed to the return cart.

7. If the void is successful, the system will navigate you to orders page.

   

8. Click Fast Return again to navigate to return order cart.

   

   

9. Click the red button located in the upper right corner.

   

10. Select the preferred payment options.

    Note: CASH option has been selected in this scenario.

    

11. Click Apply Return.

    

12. You will be directed to the Confirmation page where you can print the receipts.

    

13. Click Done to complete the return transaction.

    

14. Verify the generated VOID number.