Exchanging an Order

Introduction

This topic explains the procedure for initiating an exchange process if a customer desires to exchange an order.

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Steps to Exchange Order

1. Click the burger menu.

   

2. Click ORDERS.

   

3. You can search the order id using following options:

   1. For an order with reference, initiate new search in the search box:

      

      1. Enter the following keywords:
         • name
         • category
         • upc
         • id
      2. Scan the order barcode

   2. For an order without reference, use the integrated filters at the upper right corner.

      

4. Click the order, or alternatively, swipe the order to the left to access Fast Returns.

   

   

5. Click Fast Return on the bottom bar.

   

6. Click Sales on the bottom bar of the return cart page.

   

7. Go to Enter or Scan barcode box to add the products.

   

   • If you have a barcode scanner, scan the product’s barcode. The code will automatically appear in the box.
   • If a scanner is unavailable, manually enter the product barcode number into the box.
   • If you cannot find the item, go to the meatballs menu and select + Add Missing Item to save the item to Products.

8. Click the green button in the upper right corner.

   

9. Select the preferred payment options. Note: CASH option has been selected in this scenario.

   

10. Click Apply Payment.

    

11. Click Done to complete the sale.