Return Lines

Introduction

The Return Lines section displays all items associated with return orders. It provides detailed visibility into returned items, including product attributes, return quantities, and associated order references. This view enables users to track return activities, validate item details, and monitor return processing efficiently.

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Return Lines UI Reference Table

The following table describes the features that support common follow-up tasks.

Callout ID	Feature	Functional Description
1	Return Status Icon	Indicates the source of the return (for example, online or store).
2	Return Order ID	Displays the unique identifier assigned to the return order.
3	Return Creation Date	Displays the date and time when the return was created.
4	Order ID	Displays the original order ID associated with the return.
5	Item Info	Displays the product image along with the item name and brand.
6	UPC	Displays the universal product code of the item.
7	Item Code	Displays the internal SKU used for item tracking.
8	Model	Displays the product model or style.
9	Fabric	Displays the material or fabric type of the item.
10	Color	Displays the item's color.
11	Size	Displays the item's size.
12	Category	Displays the product category.
13	Qty	Displays the quantity from the original order line.
14	Return Qty	Displays the quantity being returned (deducted from inventory).

The following table describes the features that support common follow-up tasks.

Callout ID	Feature	Description
15	Return Override	Indicates if the return was manually overridden.
16	Return Override Reason	Displays the reason for overriding the return.
17	Order Line Status	Displays the current status of the original order line (for example, Shipped).
18	Return Line Status	Indicates the current processing status of the return line (for example, Created, Accepted).
19	Region	Displays the region associated with the return order.
20	Country	Displays the country for the return order.
21	Channel Type	Indicates the sales channel type (for example, Website).
22	Channel	Displays the channel where the order was placed.
23	Return Point Type	Indicates the return location type (for example, Warehouse or Retail).
24	Return Point	Displays the name of the return location handling the item.

The following table describes the features that support common follow-up tasks.

Callout ID	Feature	Description
25	Shipping Date	Displays the date and time when the return shipment is processed.
26	Return Tracking No.	Displays the tracking number for the return shipment.
27	Customer First Name	Displays the first name of the customer associated with the return.
28	Customer Last Name	Displays the last name of the customer associated with the return.
29	Customer Email Address	Displays the email address linked to the return order.
30	Customer Phone	Displays the customer's contact number.
31	Captured Status	Displays the payment capture status (for example, Paid, Capture Failed).
32	Refund Status	Displays the current refund status (for example, Review Pending, Refunded).
33	Credit Note Status	Displays the credit note status (for example, Pending).

Callout ID	Feature	Description
34	Promo/Discount	Displays the promotion or discount applied to the order.
35	Search	Allows users to search return lines using the Return Order ID.
36	Payment Type	Indicates the type of payment used (for example, Credit Card, PayPal).
37	Payment Method	Displays the specific payment provider (for example, Visa).
38	Currency	Displays the currency used for the transaction.
39	Discount Price	Displays the discount amount applied to the item.
40	Tax	Shows the tax amount applied to the item.
41	Filter	Allows users to apply filters to refine the displayed return lines.
42	Export	Enables exporting the return line data.
43	Item Price	Displays the final item price after applying discounts and taxes.
44	Pagination	Controls the number of rows displayed per page to improve readability.