OMS Dashboard

Introduction

The OMS dashboard serves as the central workspace for monitoring and managing the end-to-end lifecycle of customer orders and returns. It provides operations and customer service teams with a real-time view of orders, item-level details, returns, and key processing states. This visibility enables quick identification of issues, supports timely corrective actions, and ensures efficient order fulfilment.

---

OMS Dashboard – UI Reference Table

The following table describes the features that support common follow-up tasks.

Callout ID	Feature	Description
1	Order	Click Order to view the master list of all orders and their status.
2	Order Lines	Click Order Lines to view individual products within an order (for example, verify item-level shipment status).
3	Return	Click Return to view the master list of all return requests and track refund status.
4	Return Lines	Click Return Lines to view items returned from an order.
5	Pending Allocation	Click Pending Allocation to view orders waiting for stock assignment before processing.
6	On Hold	Click On Hold to identify orders that are paused due to issues such as payment failure or missing information.
7	Pending Fulfilment	Click Pending Fulfilment to view orders ready for packing and shipment.
8	Pending Review	Click Pending Review to identify orders requiring manual approval (for example, address validation).
9	Order Feed	Click Order Feed to view real-time order updates and current status (for example, Allocated, Shipped).
10	Order ID search box	Enter an Order ID in the search box to locate and view specific order details.