Skip to main content

Accessing the Return Order Flow

Introduction​

This topic explains how to access the Return Order Flow in the OMS. The Return Order Flow tracks a return order's journey through the OMS from initiation to completion

Steps to Access Return Order Flow​

  1. Click Return.

    image-20260427-055022.png

  2. Select an option in the Return tab.

    a. Search Box

    i. Enter the Return Order ID in the Search by Return Order ID field.

    image-20260427-054540.png

    ii. Press Enter to display the order details.

    image-20260427-093706.png

    i. Click the Filter icon.

    image-20260423-002906.png

    ii. Select one of the following filter category:

    • Return Order ID
    • Customer Email
    • Customer First Name
    • Customer Last Name
    • Customer Phone
    • Return Tracking Number

    image-20260427-094432.png

    iii. Click Apply to view the filtered results.

    image-20260427-094532.png

  3. Click the Return Order ID to verify the order details.

    image-20260427-094629.png

    image-20260427-094730.png

  4. Click the Return Order Flow icon.

    image-20260428-031325.png

  5. Review the Return Order Flow task status, associated error messages, and dependencies, then take the appropriate action.

    image-20260428-032037.png

ℹ️ If the task status is active, the system runs the Order flow task every 15 minutes. Each run records the task's start and end times. Cardinality shows how many times the task has run until completion.