Shipment Address Validation

Introduction

This topic explains how to check address handles when an order is ON Hold due to an incorrect delivery address.

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Steps to address validation check

1. Click Order.

   

2. Click the Filter icon.

   

3. Select ON Hold.

   

4. Click Apply.

   

5. Click Order ID.

   

6. Click the Order Flow icon.

   

7. Verify the Address Validation Task shows Error.

   

8. Contact the customer to get the correct delivery address.

9. Click Edit to update the shipment address.

   

10. Enter the required address details in the search field to locate the correct address.

    

11. Click Save new address to apply the changes.