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Providing a Real Time Order Status Report

Introduction​

This topic explains how to communicate the latest order status to a customer using the Order Profile.

Steps to Provide Order Status​

  1. Enter the Order ID in the search box.

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  2. Press Enter to display the order details.

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  3. Navigate to the Order status bar.

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  4. Identify the current order status.

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  5. Refer to the Status Response Table and communicate the appropriate update to the customer.