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Accessing Order Flow

Introduction​

This topic explains how to access order flow in the OMS. Order Flow tracks an order's journey through the OMS from placement to fulfillment. It records each stage: creation, payment processing, picking, packing, shipping, and delivery. Monitoring order flow lets you track real-time status, identify delays or exceptions, and confirm each step's completion.

Steps to Access Order Flow​

  1. Click Order.

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  2. Select an option in the Order dashboard.

    1. Search Box

      1. Enter the Order ID in the Search by Order ID field.

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      2. Press Enter to display the order details.

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    2. Filter

      1. Click the Filter icon.

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      2. Select one of the following filter categories.

        • Order ID
        • Customer Email
        • Customer First Name
        • Customer Last Name
        • Customer Phone
        • Tracking Number

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      3. Click Apply to view the filtered results.

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  3. Click the Order ID to verify the order details.

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  4. Click the Order Flow icon.

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  5. Review the Order Flow task status, associated error messages, and dependencies, then take the appropriate action.

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ℹ️ If the task status is active, the system runs the Order flow task every 15 minutes. Each run records the task's start and end times. Cardinality shows how many times the task has run until completion.